FAQ's
1. How can I track my order?
- Once your order is dispatched, you will receive a shipping confirmation email containing tracking information. Use this information to track your order's delivery status.
2. What is your return policy?
- SeaBlue Mall offers a 14-day return policy. For details on eligibility, initiating a return, and the return process, please refer to our Return Policy.
3. Do you ship internationally?
- Yes, we offer worldwide shipping. International clients can expect delivery within 7-8 days.
4. How much is shipping for orders under $100?
- For USA clients, the shipping charge is $3.99, and for worldwide clients, it's $4.99 for orders under $100.
5. Is there free shipping available?
- Yes, we offer free shipping for all orders over $100, regardless of your location.
6. What payment methods do you accept?
- SeaBlue Mall accepts major credit cards, including Visa, MasterCard, American Express, and Discover. We also support payments through PayPal.
7. How do I contact Customer Service?
- You can reach our Customer Service team at info@seabluemall.com. We're here to assist you with any questions or concerns.
8. Are customs duties included in the shipping charges for international orders?
- No, customs duties and taxes for international orders are the responsibility of the customer. Please check with your local customs office for more information.
9. Can I modify or cancel my order after it has been placed?
- Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please double-check your order before completing the purchase.
10. How do I stay updated on promotions and new arrivals? - Subscribe to our newsletter for the latest updates on promotions, new arrivals, and exclusive offers. You can sign up on our website.