FAQ's

1. How can I track my order?

  • Once your order is dispatched, you will receive a shipping confirmation email containing tracking information. Use this information to track your order's delivery status.

2. What is your return policy?

  • SeaBlue Mall offers a 14-day return policy. For details on eligibility, initiating a return, and the return process, please refer to our Return Policy.

3. Do you ship internationally?

  • Yes, we offer worldwide shipping. International clients can expect delivery within 7-8 days.

4. How much is shipping for orders under $100?

  • For USA clients, the shipping charge is $3.99, and for worldwide clients, it's $4.99 for orders under $100.

5. Is there free shipping available?

  • Yes, we offer free shipping for all orders over $100, regardless of your location.

6. What payment methods do you accept?

  • SeaBlue Mall accepts major credit cards, including Visa, MasterCard, American Express, and Discover. We also support payments through PayPal.

7. How do I contact Customer Service?

  • You can reach our Customer Service team at info@seabluemall.com. We're here to assist you with any questions or concerns.

8. Are customs duties included in the shipping charges for international orders?

  • No, customs duties and taxes for international orders are the responsibility of the customer. Please check with your local customs office for more information.

9. Can I modify or cancel my order after it has been placed?

  • Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please double-check your order before completing the purchase.

10. How do I stay updated on promotions and new arrivals? - Subscribe to our newsletter for the latest updates on promotions, new arrivals, and exclusive offers. You can sign up on our website.